| How you handle customer orders can have a devastating impact on your business. These are general rules that will improve the percentage of people who come back and order from you. Always set expectations during the customer gathering process, so your customer has realistic expectations. |  |
For example, with all of the growth we are having with Total Life Changes, products may take 21 business days to process. Tell your customer about this right away.
Once your customer has ordered, you have access to the customer invoice. Follow the steps below:
1. Log into your back office and download customer invoices. That will serve as confirmation of their order in the event they did not receive a corporate confirmation email.
2. Send the customer a "Thank You for Your Order" email introducing yourself as their personal rep/distributor, that includes your contact information on it. (Phone number, email etc.) This should be done as soon the order comes in, so check your back office frequently.
3. Attach their order invoice to your email, and include the time frame in which they should expect to receive their package clearly (highlight in red).
4. Be sure to include a date that you will follow up with them in regard to their order.
5. Mark your calendar so you remember to follow up on the date specified.
6. Repeat steps 4 & 5 every week or two until the package is received either by phone or email.
7. A week after they have their order and had enough time to try the products. Reach out again and see how much they liked the products and answer any questions they may have.
A customer should never have to hunt you down for information on their order. You should be proactive and professional at all times. If you follow the steps correctly you should never have a issue with a client stressing about their order while they wait.
Here's to the success of your business!
Once your customer has ordered, you have access to the customer invoice. Follow the steps below:
1. Log into your back office and download customer invoices. That will serve as confirmation of their order in the event they did not receive a corporate confirmation email.
2. Send the customer a "Thank You for Your Order" email introducing yourself as their personal rep/distributor, that includes your contact information on it. (Phone number, email etc.) This should be done as soon the order comes in, so check your back office frequently.
3. Attach their order invoice to your email, and include the time frame in which they should expect to receive their package clearly (highlight in red).
4. Be sure to include a date that you will follow up with them in regard to their order.
5. Mark your calendar so you remember to follow up on the date specified.
6. Repeat steps 4 & 5 every week or two until the package is received either by phone or email.
7. A week after they have their order and had enough time to try the products. Reach out again and see how much they liked the products and answer any questions they may have.
A customer should never have to hunt you down for information on their order. You should be proactive and professional at all times. If you follow the steps correctly you should never have a issue with a client stressing about their order while they wait.
Here's to the success of your business!
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